Hello @Dustin,

I recently spoke with your colleague via live chat regarding this issue.

I explained that the original account was ops@.com, and the current subscription is marked as past_due. To resolve this, we would need to reactivate the past_due subscription and cancel the one associated with dustin@**.com. After that, the payment made from dustin@***.com will be reversed.

Alternatively, you can create a new chatbot under dustin@****.com and invite your colleague to collaborate on that chatbot.

I went ahead and paid the invoice on ops@ubuyfirst.com

Anyway to get the owner of it back to dustin@ubuyfirst.com?

You can make yourself the owner of the organization by inviting your own email as the organization owner. This will give you access to the billing section. Please also consider updating the organization’s name for clarity and to avoid any confusion.

I am logged in as ops@ubuyfirst.com, I see dustin@ubuyfirst.com is already invited as owner, but I don't have owner access to the billing on dustin@ubuyfirst.com

Is there a different place to invite a different email as the org owner?

Yes, this is project level invitation,

Here is the link for org: https://chatbot.yourgpt.ai/settings

OK got it. I added it. Now can we process a refund for the subscription on dustin@ubuyfirst.com?

Yes, I will proceed with that and update you

Just sent you confirmation message on DM