Is it possible for the feedback survey to recognise who the last agent was when it gets sent out? The reason I ask is that we’ve got the CSAT survey set to send automatically once the chat’s resolved, but it always ends up assigning the feedback to the AI. It only assigns it to the agent if they manually click the feedback button while still in the chat.

Just wondering if there’s a workaround for that?

Also to add: can we have a way to auto unassign agents that might've went idle during a chat, we are having a few cases of clients being left in limbo and still assigned to a agent