Hi, I've set up different projects in YourGPT to address different use cases. In one of them, for t - Thread Discussion

# 🛠technical-support

Guigz·8 replies

Hi, I've set up different projects in YourGPT to address different use cases. In one of them, for the Helpdesk feature, I'm being constantly reprompted to select a workspace name to use as domain, even though I've already set up one. Can you please help with this issue?

Guigz30/07/2025 14:50

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Sahil | YourGPT30/07/2025 14:52

hello @Guigz
Is this bot a duplicate of another one? If so, what workspace name are you using for it? Are you encountering any errors?

Sahil | YourGPT30/07/2025 14:53

https://app.yourgpt.ai/connect-to-discord

Also, could you connect your YourGPT account with Discord? That way, I can assist you more effectively.

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Jade30/07/2025 23:50

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Guigz31/07/2025 12:01

Hey @Sahil, Thanks for your feedback and sorry for the late reply. I've connected the account to discord, as per your request. This bot is not a duplicate of another one, it's a unique one. The domain used on this bot is unique as well. On the other bot I use, I'm not encountering any issues with accessing the helpdesk. On this one, the domain I set up is well accessible, I just receive a prompt to create a new domain every time I access the Helpdesk tab via the lateral nav bar, even though the domain has already been set up.

Guigz04/08/2025 07:21

Hey @Sahil, any news on this topic please?

Sahil | YourGPT04/08/2025 15:34

Hello @Guigz The issue has been resolved on your project. Please check again. It appears the problem was related to the domain — it may have been previously registered in one of your earlier projects, or possibly copied from a cloned project. That’s likely why you were seeing the error.

Guigz04/08/2025 15:53

Hey @Sahil, Yes, all good now thanks! 🙏