# 🛠technical-support
curiospumpkin
curiospumpkin·5 replies

Hi team, we noticed carousel messages are not being sent on WhatsApp, with some error in the logs.

https://chatbot.yourgpt.ai/dashboard/1051622c-1852-4f3b-94bd-791af5e9dacb/debug?tab=logger&conversationId=17425655056102230

Rohit | YourGPT
Rohit | YourGPT21/03/2025 16:05

Hello @curiospumpkin,

We will check it and I will get back to you on this.

standard1
curiospumpkin
curiospumpkin06/04/2025 14:17

Hi team, any update on the carousel messages on WhatsApp?

curiospumpkin
curiospumpkin06/04/2025 14:17

We are still not able to send carousel messages

Rohit | YourGPT
Rohit | YourGPT06/04/2025 15:11

Hello @curiospumpkin,

There are some limitation on the Whatsapp API side to send the carousels, our team is exploring some alternative options like Whatsapp Template Functionality which is more suitable for sending carousels.

I will check with the team and update you if anything needs to be done from your side to setup the business templates.

curiospumpkin
curiospumpkin07/04/2025 03:18

Noted on this.