Hello @PaprikaToes,

Upon checking, I found that it is because of the subscription issue. Once the subscription is fixed you should be able to add upto 15 members.

Hey @Rohit Joshi, Are you able to reinitiate the payment from yourside? We had a hiccup with our payment method, should be fixed now

nvm sorted it ^ :)

okay, Let me know if you need any further assistance.

When our payment failed, the AI chat service was immediately disabled, which left us without any AI coverage for a full day. To avoid this happening again, could the system be configured to retry failed payments more than once or provide a brief grace period? We understand the need to restrict service after failed payments, but a short delay would give us time to resolve any temporary card issues without service interruption — especially since this impacts our ability to support customers.

Sure! I’ll check with the team to see if something like this is possible.

In the meantime, we offer users the option to switch to a yearly plan to avoid such issues.

Thank you, is there a way to get the AI to run the chats that we're left unanswered, we have quite a number of chats left at the moment

Still seem to be limited to 11 members at the moment

Can you please refresh your page, and try again

Yep that's it now, ty :)